We are happy to help with the exchange of your jewellery. Please follow our exchange guide here.
If you have a complaint about one of our products purchased in our webshop, please contact us: firstname.lastname@example.org.
The right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in the material and / or manufacturing, not wear and tear or self-inflicted damage. The complaint does not apply to defects or damage due to incorrect handling of the product. IX STUDIOS covers return costs to a reasonable extent if the complaint is justified. We reserve the right to remedy the complaint by replacing with an undamaged item rather than refunding the purchase price. This means that your item will be repaired, or you will receive a new item sent as a replacement for the item you have complained about, if your complaint is justified.
If you have bought your jewellery from us, you are always welcome to get help with return or exchange in our showroom you just need to bring your receipt.
We have a 14 days full return policy. Should this not fit with when you need to give a unique gift to the one you love, give us a call or send us an email at email@example.com
2-5 days delivery worldwide when ordering before 12:00 pm in all working days.